One of the most critical factors influencing a company’s profitability is the presence of simple, easy-to-use and effective procedures that employees can readily understand and apply.

Given the rapid changes in technology, legislation, and staff turnover in today’s business environment, companies face the ongoing challenge of continuously modernizing their processes and fostering a culture of adaptability among their employees to meet new demands.

In many cases, companies possess written procedures developed at different times by various business owners or consultants. These documents often exhibit overlaps, gaps and contradictions. Moreover, they can be excessively complex and detailed, to the extent that employees may not read them, let alone follow them in practice.

The initial phase in the transformation of a company’s processes involves simplifying them “on paper” before any automation takes place. This is crucial to avoid digitizing unnecessary complexity.

Simplification entails streamlining and clarifying processes and roles. Unnecessary steps are removed, approvals and notifications that do not add value are omitted, and smart solutions, such as mobile authentication, are incorporated. The number of required files is minimized, ideas from individuals at every level are considered and implemented, and roles and responsibilities are made clear to everyone. All these steps occur before leveraging automation technologies.

Once there is stakeholder consensus on the newly simplified processes, the focus shifts to identifying which processes technology can impact most significantly in terms of reducing costs, delivering the best possible service to internal or external customers and fostering a new culture of efficiency among employees.

• With Workflow Automation technologies we ensure that complex multi-step and approval processes (e.g. procurement, employee leave, staff shifts) are implemented efficiently by eliminating the exchange of emails and the use of excel files.

• With Business Intelligence (BI) technologies, we collect primary data from different business applications and synthesize measurements and KPIs. This process eliminates the need for time-consuming data entries and processing, providing results with greater certainty. . Online monitoring of critical indicators transforms the business culture in the direction desired by the Management at the end of the day.

• With Robotic Process Automation (RPA) technologies, we replace repetitive tasks, e.g. accounting entries and confirmations, freeing up time for executives to focus on more productive tasks.

• With Smart Applications accessible on mobile devices, we implement processes that would require a large volume of emails that would discourage employees from participating. Examples include reservations of shared offices and other shared resources, responses to surveys, gamification to reward behaviors.

• With Process Modeling technologies, we capture processes and procedures in a unified and easy-to-use way so that they are easily maintainable and easy for everyone to understand and read, apply and control.

• The integration of technology into business processes, with the reliable automation platforms of large providers, such as Microsoft and IBM, is not a luxury aimed at large organizations, but is a critical success factor for every manager and every company that wants to progress.