A key driver of modernization
One of the most critical factors influencing a company’s profitability is the presence of simple, easy-to-use and effective procedures that employees can readily understand and apply.
Given the rapid changes in technology, legislation, and staff turnover in today’s business environment, companies face the ongoing challenge of continuously modernizing their processes and fostering a culture of adaptability among their employees to meet new demands.
In many cases, companies possess written procedures developed at different times by various business owners or consultants. These documents often exhibit overlaps, gaps and contradictions. Moreover, they can be excessively complex and detailed, to the extent that employees may not read them, let alone follow them in practice.
The initial phase in the transformation of a company’s processes involves simplifying them “on paper” before any automation takes place. This is crucial to avoid digitizing unnecessary complexity.
Simplification entails streamlining and clarifying processes and roles. Unnecessary steps are removed, approvals and notifications that do not add value are omitted, and smart solutions, such as mobile authentication, are incorporated. The number of required files is minimized, ideas from individuals at every level are considered and implemented, and roles and responsibilities are made clear to everyone. All these steps occur before leveraging automation technologies.
Once there is stakeholder consensus on the newly simplified processes, the focus shifts to identifying which processes technology can impact most significantly in terms of reducing costs, delivering the best possible service to internal or external customers and fostering a new culture of efficiency among employees.