Qontract was developed in collaboration with the Athens International Airport with a view to optimal management of the performance of critical suppliers / external partners (e.g. cleaning and storage, equipment maintenance, technical management of buildings, IT, catering, call centers). With the use of Qontract a company achieves maximum efficiency and quality of the suppliers’ services, while at the same time can reduce the burden of their management and simplifies the achievement of conventional objectives.
The operation of the software is based on an innovative methodology for measuring and controlling the performance of service providers / outsourcing. Through this the achieved performance is quantified and can be easily compared with the provided levels of service. In this way, organizations acquire an easy-to-use tool for assessing quality and streamline costs or even impose penalties.
The main benefits of using the software are summarized as below:
The functions in detail: