ITIL 4 Foundation (Information Technology Infrastructure Library)

ITIL is the most widely used IT services management framework worldwide. Aimed at improving efficiency, achieving consistent levels of service and promoting substantial change and improvement, ITIL is an invaluable tool for any organization operating in the modern digital landscape. The ITIL 4 Foundation seminar presents the basic elements, principles and procedures of ITIL, both theoretically and practically, drawing examples from PRIORITY’s significant experience in similar major projects.

ITIL 4 Foundation (Information Technology Infrastructure Library)

workshop language icon

Material language:
English

workshop language icon

Material:
Presentation of training

workshop language icon

Duration:
16 hours

workshop language icon

Method of Implementation:
Physical presence, Remotely

Aim of the seminar:

Understanding the principles and basic elements of IT services management.

Educational result:

The application of ITIL tools, techniques, and concepts in the daily operation of the company to provide high quality digital services.

To whom it is addressed:

To Managers and executives of IT and ISO managers who want to improve the operation of IT in their business and start the journey for the complete implementation of ITSM.

Contents:

  1. The need for Service Management
  2. Key Concepts in Service Management
  3. The ITIL Service Value System
  4. The 4 dimensions of Service Management
  5. ITIL Management Practices