ISO 20000 – The new IT Services Management standard

In our digital age the optimal operation of organizations and IT units gives the speed and reliability that can make a difference. The international standard ISO 20000 specifies the best practices in the field, condensing the principles of ITIL v4. The new version of 2018 incorporates modern trends for the provision of high value-added services. The ISO 20000 seminar offers a hands-on analysis of ISO 20000 and focuses on improvements to the new version of the standard.

ISO 20000 – The new IT Services Management standard

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Presentation of training in electronic form

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Material language:
Greek, English

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8 hours

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Method of Implementation:
Physical presence, Remotely

Training target:

The acquisition of comprehensive knowledge of the new version of the ISO 20000-1: 2018 standard.

Training result:

Applying ITSM best practices to your business.

Target audience:

IT Managers and Executives and ISO Managers who want to implement all or part of modern ITSM practices.


• The philosophy of the standard
• The new structure according to Annex SL
• The basic requirements of the standard
• Changes from the previous version