Mystery shopping is a methodology of controlling the quality of services provided where properly trained staff visits or contacts via email or phone with the company and acts as a customer. Mystery Shopper checks specific control points that have been agreed with the company and relate to indicative issues such as:
• Staff behavior
• Appearance and hygiene of staff
• Staff knowledge of products / services
• Adherence to procedures
• Cleanliness and tidiness of sites
• Availability of products and equipment
• Response time
• Complaints management
• Management of demanding customers
At the end of the visit, Mystery Shopper completes a report where he scores specific criteria and identifies the points of deviation or improvement. Therefore, the company taking into account the above results, can implement specific corrective actions which will immediately improve the quality of services provided.
PRIORITY can undertake all stages of a Mystery Shopper project from the preparation of the questionnaire to the execution and issuing of the reports.
Do you want to discuss about your needs and provide you the right solutions?
Mrs. Lily Mylona,
Sales Director, PRIORITY
T. 210 2509900