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Customer Service in the Hotel Industry |
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Tuesday, 08 June 2010 09:45 |
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Duration: 2 days
Course description
The hotel industry needs to meet the new conditions created in the tourism market and exploit the special opportunities created and adapt accordingly, changing its structure and services. A hotel company in order to remain competitive maintain and increase market share, should provide high quality services.
However, the quality of the services provided highly depends on the employees' acquired professional integrity, established only through specific and continuing training.
The purpose of this course is the introduction of the participants to a modern philosophy and novel customer service techniques that a hotel needs nowadays.
Who should attend the course?
Hotel personnel employed in jobs directly related to the customer (service restaurant & reception).
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Sales – Management 
