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Tuesday, 08 June 2010 09:48 |
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Duration: 2 days
Course description
This course is designed for collectors at all stages of the collection cycle who want to develop skill in order to:
- Secure valid payment commitments from customers who display overt or covert defensive behaviour.
- Increase the percentage of agreements honoured by delinquent customers.
- Increase their proportion of dollars received vs. dollars in queue.
- Obtain relevant information from customers.
- Develop and maintain a positive communication environment throughout all their discussions with customers.
- Maintain control of conversations with without alienating customers.
Negotiate payment arrangements that customers can and will keep.
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Sales – Management 
