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Business Process Reengineering (BPR) involves changes both in structure and processes of the operational environment. All dimensions that characterize a firm may change through the process of restructuring (BPR). Information Technology plays an important role in the reorganization of the company, as the office automation:
- allows performing procedures at different locations
- allows processes adaptation,
- enables faster delivery of products and services to customers
- contributes to faster paperless transactions.
More generally, the BPR make changes in the way business processes are carried out to make them more efficient.
A BPR team is established for the BPR implementation, focusing its efforts on the following objectives:
Customer focus. Customer-focused procedures designed to reduce customer complaints.
Speed. Significant saving time that it is required to handle key business processes.
Compress. Compress the main high costs tasks through the evaluation process. Audits-evaluations can be done easily by the interdepartmental project teams, taking appropriate decisions and reducing operating costs.
Flexibility. Procedures and structures are flexible to changing conditions and intense competition. Approaching the customer, the company should be able to create such mechanisms to quickly identify weaknesses and adapt to new market demands.
Quality. Insistence on excellent customer service. The quality level of products / services is always controlled by specific processes that are not directly depended on the person serving the customer.
Innovation. Market leadership through original changes will give the company a competitive advantage.
Productivity. Drastic improvements in efficiency and effectiveness of the company.
PRIORITY, has the experience to lead your business in identifying need for establishing new practices and operational improvements, to train personnel in implementing change and monitor the change implementation and effectiveness.
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