Services Quality Balanced Scorecard - Measurement and Monitoring System of Operational Performance
Balanced Scorecard - Measurement and Monitoring System of Operational Performance PDF Print E-mail
Tuesday, 17 November 2009 11:40

balanced-scorecard

Balanced Scorecard, specifies the overall business vision, helps in the formulation of measurable objectives and define clear responsibilities in the organizational structure of a company while at the same time offers an objective framework for assessing the performance of the company and staff.

 

Balanced Scorecard specializes the general business objectives into specific objectives and actions appointed at the level of departments and finally at the level of personnel.

 

The business performance-action includes four (4) key areas:
  • Financial performance
  • Customer transactions and customer relationships
  • Effectiveness of internal organization and operation
  • Continuous improvement, evolution and learning organization
Companies adopting the balanced scorecard methodology achieve to:
  • clarify and renew their strategy.
  • transmit the strategy messages throughout the organization.
  • align the objectives of each module and individual goals with overall business strategy,
  • link strategic objectives to long-term objectives and annual budgets.
  • identify and align initiatives that are related with strategy.
  • conduct periodic performance reviews in order to learn the strategy in depth and take in time any required corrective actions so as to improve strategy.

 

PRIORITY, having the experience of more than 800 certified management systems in all sectors of the economy is able to lead companies in identifying their needs for new operating practices, prepare the necessary written procedures, train your personnel, prepare the evaluation report and the necessary action plan.