PRIORITY business intelligence

Demonstrating ISO's commitment to meeting or exceeding customer needs is the key message of the recently published ISO Annual Report 2009. The report, entitled ISO's customer focus, underlines that ISO continuously listens to customers, identifies their needs, learns from them to achieve ISO's objective of building a strong community of satisfied customers, and adds, "2009 was no exception."

At the end of the year, the ISO system comprised 162 national members, representing over 98 % of the world economy and 97 % of its population. In 2009, the organization published 1 038 standards, bringing its portfolio to 18 083 by the end of the year.

The ISO Annual Report 2009 goes on to give examples of ISO standards published during the year which helped to provide confidence in areas such as risk management, climate change and clean energy, ICT, as well as health and safety. The economic benefits of standards are also highlighted. These are completed by a round-up of the results achieved by ISO in 2009.